Please note that our office will be closed for holidays 05/10/24 until 05/20/24., Orders received during the holidays will only be processed once we're back, all others will be prepared and shipped without delay. Thank you very much for your understanding.

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My discount code doesn't work, what am I doing wrong?

If you can't seem to redeem a discount or promo code issued by us, here's a list of things we'd ask you to check:

Correct code entered
Please make sure you enter the code without any brackets () or quotations marks "", those are not part of the code sequence. (Dashes well are, and usually found in between number sequences)

Customer group specific
Some codes are restricted to certain customer groups, please check if you are logged in and retry redeeming the code once you're logged in.

Item restrictions
Some codes can only be redeemed in combination with specific items (or combinations thereof), so please check if your cart fulfills all requirements for the code you received.

Expiration Date
Codes may be valid for a specific timeframe only. Please check if your code is still valid or has expired.

If you have checked all of the above and believe there is really an issue with your code, please feel free to contact our customer support team via email for assistance.

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