Help Desk
Welcome to our EGODRIFT Help Desk. Here you can find answer to questions you might have, or ask new questions yourself via the provided form.
You can either browse the individual topics and questions, or try to find an answer through the popular search tags below.
Our team will try to respond to your questions as soon as possible, thank you very much for your patience.
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General Questions
What currency are your prices? USD?
Yes. We're working on adding more currencies in the near future. Once this option has been made available, the active currency for all displayed prices will be clearly visible on our website and indicated by the corresponding currency symbol next to ...
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Does Corona COVID-19 affect shipping?
We are happy to let you know that we're shipping on the next (or same) day as usual and are not witnessing any major delays within the transportation routes related to the novel corona virus (Covid-19). Individual shipments might arrive a few days la...
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Orders
When will my order be shipped?
All orders are usually shipped (handed to our logistics partners) within a few workdays, but please note that it can occasionally take a little longer for your orders to be finished due to holidays, or high demand.
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I received a discount/promo code, how can I redeem it?
If you received a discount or promo code from EGODRIFT, you can redeem it on egodrift.com, by entering the code you received either on the cart page or during your checkout (right before you place your order).
Please make sure that you do not enter ...
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My discount code doesn't work, what am I doing wrong?
If you can't seem to redeem a discount or promo code issued by us, here's a list of things we'd ask you to check:
Correct code entered
Please make sure you enter the code without any brackets () or quotations marks "", those are not part of the code...
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Can I track my order / parcel?
You can track the status of your shipment on it's way from Hong Kong to it's target destination via the tracking system of the indicated courier service (usually FedEx).
Due to the nature of shipping from Mainland China, all parcels get transported ...
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How to order from egodrift.com
How to order
This is how you can order at: egodrift.com
1. Cart
Select the products you would like to order by clicking the "Add to Card" button. This will move your selection, which you can freely change until the final placement of your orde...
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Shipping
When will my order be shipped?
All orders are usually shipped (handed to our logistics partners) within a few workdays, but please note that it can occasionally take a little longer for your orders to be finished due to holidays, or high demand.
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Where do you ship from?
We are always dedicated to getting your ordered items to you as fast as possible. Most products available through our website will be dispatched and shipped to you directly from our factory in mainland China. We do, however, reserve the right to disp...
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How fast will my order arrive?
How fast your order will arrive largely depends on your location. All orders through egodrift.com are usually dispatched and handed over to our subcontractors within a few business days. From there on parcels take about 5-10 business days to be deliv...
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Can I track my order / parcel?
You can track the status of your shipment on it's way from Hong Kong to it's target destination via the tracking system of the indicated courier service (usually FedEx).
Due to the nature of shipping from Mainland China, all parcels get transported ...
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Which shipping methods do you offer?
You can choose from the available shipping methods, lead times and prices on the cart page and during the checkout process. We are currently offering shipments to over 60 countries worldwide, and we are constantly adding new ones.
If your country ...
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How much are the shipping costs?
Please refer to the shipping cost estimator that can be found on the Cart page of our website for detailed shipping options, lead times and costs.
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Do you offer express shipments?
Yes, we can arrange express shipments for you if needed. If an appropriate shipping method is not being presented to you in the chekout, please get in touch with our customer service team - we'll find a way to get your goods to you fast if needed.
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Is my shipment covered by insurance?
Yes, all shipments are insured to a value of € 510,-. Should you require or desire a more secure form of shipment, feel free to contact our customer support.
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Payment
What currency are your prices? USD?
Yes. We're working on adding more currencies in the near future. Once this option has been made available, the active currency for all displayed prices will be clearly visible on our website and indicated by the corresponding currency symbol next to ...
Read the FULL answer
I received a discount/promo code, how can I redeem it?
If you received a discount or promo code from EGODRIFT, you can redeem it on egodrift.com, by entering the code you received either on the cart page or during your checkout (right before you place your order).
Please make sure that you do not enter ...
Read the FULL answer
My discount code doesn't work, what am I doing wrong?
If you can't seem to redeem a discount or promo code issued by us, here's a list of things we'd ask you to check:
Correct code entered
Please make sure you enter the code without any brackets () or quotations marks "", those are not part of the code...
Read the FULL answer
Which payment methods do you offer?
You can pay for your orders placed on egodrift.com with wire transfer or by using PayPal's payment service. Note that you will be taken to PayPal's website during the ordering process if you select that payment method.
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Can I pay with credit card?
We are currently working on our agreements with payment providers to offer you fast and secure payment via credit card. In the meantime you can use PayPal's guest payment option via our website, that allows you to pay with your credit card details vi...
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What if I don't have a PayPal account?
You can either select regular bank transfer as your payment option or make use of PayPal's guest checkout feature that you will be taken to after successfully completing the checkout process in our store.
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How do you refund my payment?
In case you are unhappy with your order or would like to return items ordered within your rights, we will refund you via the payment option you selected during checkout. Please note that we reserve the right to receive and control returned items befo...
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Returns
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your q...
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What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and con...
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How do I report a faulty item?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. In order to do this we ask that you ...
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How do I arrange a return?
Please contact our Customer Service team to arrange your return.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation n...
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Will you refund my postage costs for a return?
We are more than happy to refund postage costs to return an item where the return is required due to our error.
For instance:
-If we sent you the wrong item
-If the item is damaged or faulty
-Where you are returning a substitute item which y...
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How do you refund my payment?
In case you are unhappy with your order or would like to return items ordered within your rights, we will refund you via the payment option you selected during checkout. Please note that we reserve the right to receive and control returned items befo...
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Teams & Events
Can I get sponsored by Egodrift?
We are always looking for new talent, but more for great people that share our vision of this sport's future. If you do, we will meet sooner or later, that's for sure. But feel free to send us a message with a short introduction of yourself - we have...
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Dealers
How do I apply for an Egodrift dealership?
If you would like to sell our EGODRIFT products in your store (online and/or brick and mortar), you can apply to become Authorized EGODRIFT Reseller. Please send us a quick message using the contact form on our website, including any links/informatio...
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