Please note that our office will be closed for holidays 05/10/24 until 05/20/24., Orders received during the holidays will only be processed once we're back, all others will be prepared and shipped without delay. Thank you very much for your understanding.

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What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your q...
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What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and con...
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How do I report a faulty item?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. In order to do this we ask that you ...
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How do I arrange a return?
Please contact our Customer Service team to arrange your return.

We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation n...
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Will you refund my postage costs for a return?
We are more than happy to refund postage costs to return an item where the return is required due to our error.

For instance:
-If we sent you the wrong item
-If the item is damaged or faulty
-Where you are returning a substitute item which y...
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How do you refund my payment?
In case you are unhappy with your order or would like to return items ordered within your rights, we will refund you via the payment option you selected during checkout. Please note that we reserve the right to receive and control returned items befo...
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